Testimonials

Having to help my dog, Max, over the rainbow bridge was one of the hardest choices I have ever had to make. I was putting it off hoping he would cross on his own but I knew it had to be done. Then I was trying to get the strength all day to make that phone call for an appointment without bawling my eyes out. I made the call and I cried the whole time. They were so caring and understanding and helped me through the booking process.

On the day of, Dr Gilbert was so sweet, respectful, soft spoken and gentle. She walked me through what to expect and took her time. I could not be any happier with the way the visit went. I still have 2 senior dogs and if I have to make this decision again, I will without a doubt call Peaceful Bridge for Dr Gilbert.

I thank you and I appreciate you wholeheartedly.

-Angie C.
Niagara Falls, NY

First and foremost, I want to thank you sincerely for helping us lay our precious angel (Ammo) down to rest. I am a firm believer that everything happens for a reason, and I believe that God had arranged for Dr. Gilbert to be the one to help us in this time of sorrow and grief. The kindness that she had shown to us will forever be in our hearts, as my daughter and I did one of the hardest things that we ever had to do. She made the process so special and gave us time to say good bye in private. Ammo was calm and in the comfort of the place where she slept every night. Dr. Gilbert shared memories and tears with us, and even left us with a few specials gifts (clay paw print and some of our baby’s fur). She gave us comfort and strength when we needed it the most. I would recommend Dr. Gilbert always and 100% of the time. We cannot thank you enough Dr. Gilbert!

Love,

-Heather and Eva T.
Blasdell, NY

The start of 2025 was the most traumatic year for our family. Within three months we lost Winston and then Zoey, with a major surgery for our third dog, Star, in between. (Thankfully she is still with us!) Anyone who knows us knows that our dogs are our babies. Both got very sick very quickly and we wanted nothing more than to avoid the stress of the vets office. Dr. Gilbert accommodated us without the blink of an eye and made such tragic times in our lives so much easier than they could have been. We miss our babies every day, but to know they passed at home where they loved to be in such peace gave us such a sense of relief. Dr. Gilbert truly went above and beyond for us and we will forever be grateful!!

Nicolette W and family
Orchard Park, NY

Seeking assistance in ending the life of a pet is painful. In seeking assistance I am grateful to have come to find Peaceful Bridge. While the painful decision and consequences are mine, the professional assistance, expertise and caring manner could only be provided by a service. Finding a service provider is a challenge for a pet parent who is very vulnerable at this juncture. In this instance, I am truly fortunate to have found Dr. Gilbert. Her presence emanated confidence, knowledge, empathy and caring. Savannah and I were in good hands. Further, Dr. Gilbert came to the City through snowy conditions which had given me fear we would not receive service. I felt truly blessed to have Dr. Gilbert show up in my driveway. Thank you for your exceptional service.

Sue Ann
Buffalo, NY

As our sweet but reactive boy got older, we had a lot of anxiety about how saying goodbye might look. When Charlie sharply turned the corner and let us know it was time, Dr. Gilbert and her team were there to help. The calm and respectful plans accounted for so many variables and allowed him to pass in the comfort of one of his favorite lounging spots. We were put at ease and able to rest assured that we did the right thing at the right time. Thank you so much.

Caitlin and Caleb
Boston, NY

This was our second experience with Peaceful Bridge, and it will not be our last. While losing our sweet big boy, Arnold, was incredibly painful, Dr. Gilbert was very kind, compassionate, and reassuring. Without question, I would recommend her to anyone that is looking for in-home services. She was able to make it to our home within 24 hours, which is rare to find someone so willing to rearrange their schedule to take care of a pet in need.

It’s always an extremely difficult experience to say goodbye to our pets, but Dr. Gilbert helped us make it the best it could be. Thanks again for everything!

Steve F.
Orchard Park, NY

I want to thank Dr. Gilbert for every step of this process; it is a terrible decision we have to make for our best friends, but from the ease and efficiency of making an appointment to the gentle way Dr. Gilbert wrapped my sweet Daisy and placed her in a basket for transport, it made the day as calm and comforting as possible. I was able to say good-bye to my girl in the home she’s known most of her life, and it was dignified and calm (despite her initial surprise at the sedative shot). I greatly appreciated the text that she was on her way; it seems like a small gesture but it reduced my anxiety greatly.

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Jennifer H.
Hamburg, NY

Dr. Gilbert, I want to express my deepest gratitude for the care and compassion you showed to Nash and our family during such a difficult time. Making the decision to say goodbye was incredibly difficult, but your kindness and professionalism helped ease the process and gave us peace.

Thank you for making sure Nash was comfortable and for offering your support through every step. Your genuine empathy and the gentle way you handled the situation meant so much to us and to Nash. We have some comfort in knowing that he passed peacefully surrounded by love.

We truly appreciate everything you did!

Neil F.
West Seneca, NY

We can’t say enough good things about Peaceful Bridge and Dr. Gilbert. She guided us through saying goodbye to our beloved Riley with compassion, clarity, and a great deal of heart. She made sure Riley was comfortable and at peace in our home, and she treated all of us with tenderness and respect. On the hardest day, her kindness made it gentle and dignified. We are so grateful.

Shelby & Brandon
Blasdell, NY

Dr. Gilbert responded quickly and extremely compassionately when I reached out with an odd request that was outside her usual protocol. She made things work and was able to come over and preform the euthanasia on my pet rat. I never thought anyone would take my request seriously, let alone take the time to make it work. Yet Dr. Gilbert did, and treated me with such love along the way. I will never be able to thank Dr. Gilbert enough for giving my little best friend a peaceful end, and supporting me along the way. This is a beautiful service that I plan to recommend to everyone.

Cecilia L.
Orchard Park

“I wanted to take a moment to express my heartfelt gratitude for your kindness and compassion during such a difficult time for our family. Having you come to our home to help us say goodbye to Sadie made a world of difference.

Your gentle approach and understanding of our situation provided us with comfort and peace. It was clear how much you cared for our beloved Bernese Mountain Dog, and we truly appreciate the respect and dignity you showed her in her final moments.

Thank you once again for your support and for being there for us.”

Charlie C.
Derby, NY

“Our experience began a few days before, when I made the dreaded call no fur parent wants to make. The wonderful women on the phone allowed me to cry it out and answered many of our questions concerning the process and what to expect. A few days later Dr. Gilbert came to our home and provided a beautiful, peaceful passing for our fur baby. She was very informative and allowed us to ask any questions we had about the process. We were able to have the time we needed before she took him away. Thank you for allowing us to have the type of experience our fur baby and we truly needed. Thank you! We would highly recommend Dr. Gilbert and Peaceful Bridge.”

Brittany W.
West Seneca, NY

“Dr. Gilbert was the veterinarian who did the at-home euthanasia for our 14 year old shi-tzu. She was so kind, compassionate, and genuinely cared about us and our sweet boy, Deacon. I can’t say enough good things about her. Saying goodbye to a beloved pet is so difficult and being able to say farewell at home was the best thing for all of us.”

Christine E.
Orchard Park

“Thank you Dr. Gilbert for the compassionate and caring service you offered us this weekend.  Your medical knowledge and advice helped make our painful decision to euthanize our Marty more informed and comfortable. We appreciated the time you spent with us. It was comforting being in our own home and not having to stress Marty out with a car ride. His last moments were peaceful and full of dignity. Thank you for being available at such short notice. You’re a special person to do this work.”

Stacey M. 
East Amherst

“I have known Dr Jen Gilbert long before she was Dr Jen. I first knew her when she was in high school and before she was old enough to drive. She would work every weekend at Fox Run Farm caring for the lesson horses in order to afford riding lessons. She was very caring and compassionate in the care she gave the horses. She continued her education through college and vet school. She has been practicing veterinary medicine for quite a few years now, treating dogs, cats and at times horses. She remains very competent, caring and compassionate in her care of her patients and their owners. There is no one better to give compassionate, kind care when pets are in the final stage of their lives. I have trusted her with this final act of kindness for my dog. She is now offering this service to many pets and pet parents. This service is invaluable to the comfort of pets and their owners. I highly recommend this service and Dr Jen Gilbert to provide this end-of-life care to pet parents for their pets.”

Julie D.
Orchard Park

“Tremendous Dr. Gilbert! Beyond appreciated. I just want to express my heartfelt gratitude for finding Peaceful Bridge Veterinary Care. The kindness, empathy, and guidance helped me deal with a peaceful end of life for my cat Fiona. The adjustment and sorrow has been overwhelming. You and your staff truly understand the trauma. I am beyond grateful that I found you. Your staff is awesome, very kind, caring, efficient, and more importantly compassionate like yourself. Sincere Regards to all of you with additional hugs coming to all”

Judy S.
West Seneca, NY

I’m not sure if I am able to convey the appreciation I have for Dr. Gilbert and Peaceful Bridge during this difficult time of deciding that it was time to put an end to my dog, Lucy’s, suffering. It’s not an easy decision and one that isn’t taken lightly by anyone who loves their pet. They are not just a pet but a family member and while we hate to see them in pain, it’s still a difficult decision to make. However, I will admit that Peaceful Bridge was fantastic in allowing me to grieve and cry over losing Lucy. The compassion started right at the beginning when I made the call and continued all the way through this painful ordeal.

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-Susan L.
Orchard Park

Last week we had our 14 year old Mastiff euthanized and we are just now recovering from that difficult situation. Although this is not the first time we’ve had to endure this procedure, it never gets easier. What was different this time was the process. Dr.Gilbert of Peaceful Bridge Veterinary Care made the undertaking so much more personal. The euthanasia was performed in the comfort of our home with the family present. I was able to lay with my dog and comfort her throughout the entire process. Dr Gilbert then gave us all the time we needed to say goodbye and pay our final respects. This was a far cry from the sterile, almost industrial procedures we had endured at various Animal Hospitals with our former pets. Dr. Gilbert was very kind and understanding of our loss and helped tremendously in getting us through a usually very difficult situation. She followed with a lifting and kind letter and card that made the entire situation more tolerable. We can’t thank her enough for her thoughtfulness and kindness during this most difficult procedure.

-Pat & Ray
West Falls,NY